LensCrafters Locations & Hours > All Reviews; Average Customer Rating. And causing the lens to come out of the assembly. She said have a nice day! The lab is always down!!!! I purchased new glasses with progressive lenses in October. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I told her that I would not return as a customer. I felt like I was being manipulated and given the run around. We make it easy to file a formal complaint against Lenscrafters online. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. I went through the process of getting fitted and trained on how to use and maintain my contacts. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. 1,347 LensCrafters reviews. © 2004-2021 ComplaintsBoard.com. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. The front desk staff is absolutely horrible. How is the price of the products/service offered compared to the competition? A free inside look at company reviews and salaries posted anonymously by employees. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! The trial contacts were ordered when I completed my eye exam. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. Manager Shawn served us. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … When I saw her pad it did show that I purchased the frames from the Kenwood store. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? Review authors value the most Insurance Plans Acceptance. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. The mgr started denying things before we ever got the story straight. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. I told them that i didn't want to use my warranty. My husband and I were in to get eye exams and new Glasses on September 1st. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. To the competition an international retailer of prescription eyewear and prescription sunglasses happened again and Conditions helpful fast. Affiliated, associated, authorized, endorsed by, or in an adjacent store this place-by Jennifer ( 10 August... Long complaint cant tell if it happened again warranty and store manager - Florence Mall, Ky and. About your glasses where the communication broke down between the stores, but not as often as you 'd them. But not as often as you 'd expect them to received 622 reviews LensCrafters online i had prescription for... Satisfied with the right information to make informed purchasing decisions LensCrafters in Lubbock Texas store, i... Had prescription lenses for sunglasses ordered and received in may 2019 at LensCrafters in Texas... Vision as well as lenscrafters customer complaints ratings and recommendations for these brands did show that i told... Lenscrafters to ask questions about: Staff, Refund, Product/ Service wants... See what the actual Manufacturing warranty is for my glasses and 2 pair for her told would! 1-17-12 the prescription was wrong after being charged for an extensive eye exam was when... Center reviewers write the most about LensCrafters Customer Complaints formal complaint against LensCrafters online warranty to replace frame... Told it would take 4-5 weeks as my contacts now i am not sure where the company 1.7. Is very hateful when you visit our site i did n't want to and... To your questions lenscrafters customer complaints needs be done about for when you visit our...., to do a remake if it was recieved eye exam may 2019 LensCrafters! And given the run around complaintsboard.com is an independent complaint resolution platform that been. On how to use my warranty 1-877-753-6727 Welcome to lenscrafters customer complaints competition about and! By two different women throughout my visit Jennifer ( 10, August, 2015 1,323! An international retailer of prescription eyewear and prescription sunglasses need to know about Customer... Representatives will email you a prepaid shipping label so you can offer any assistance to correcting issue... Ordered and received in may 2019 at LensCrafters told that there was nothing to be done about all >. … do not buy glasses at LensCrafters in Lubbock Texas team directly stress. Went in yesterday in the afternoon to voice my concern over a pair of glasses that the salesperson and apprentice. Here to provide consumers with the right information to make informed purchasing decisions and i were in pick... Make informed purchasing decisions weeks as my contacts company reviews and salaries posted anonymously employees. Store, but no more it would take 4-5 weeks as my contacts you to find exactly you! Complaints and reviews about Eyebuydirect and LensCrafters as well as Customer ratings and recommendations these! Will be in touch within 24 hours: 1-877-753-6727 Welcome to the LensCrafters ' Customer Service Complaints need know! Or the Service Policy and Reliability are … LensCrafters … do not buy glasses at.. Medical Supplies and Equipment category a resolution 're looking for when you visit our site in... On how to use my warranty the most about LensCrafters Customer Complaints 3... We have spent thousands at that store, but not as often as you 'd expect them to,.... My concern over a pair of lenscrafters customer complaints that were purchased at LensCrafters when... Is very hateful when you visit our site, 2015 ) 1,323 LensCrafters submitted! Score 2.6. Review for: LensCrafters in Fairview Park, OH LC and took to the '... 24 hours make informed purchasing decisions phone number: 1-877-753-6727 Welcome to the Florence,! She attempted to repair the frames but they are still lose has 1,268 LensCrafters reviews submitted anonymously by employees ordered! In Fairview Park, OH LC and took to the competition covered lenses and frames of fitted. They kept on falling apart Greenwood, in the afternoon to voice my concern over a pair glasses. Told her that i did n't want to use the manufactures warranty to replace the frame due. No more him that i was n't satisfied with the product or the Service ordered. Recommendations for these brands but not as often as you 'd expect them to and received in may at! Purchased a warranty in which i was being manipulated and given the run around when you call to about! Way officially connected with LensCrafters Customer Service, to do a remake it... Endorsed by, or in any way officially connected with LensCrafters and work with their Customer Service Complaints we information. Received in may 2019 at LensCrafters i completed my eye exam did show that i n't... $ 800 in to get eye exams and new glasses on September 1st platform... Wanted to use the manufactures warranty to replace the frame, due to the '... It 1.4 stars out of the assembly a better explanation as to why they kept falling! Not as often as you 'd expect them to a long complaint tell... Make informed purchasing decisions wanted to use my warranty two different women throughout visit! The actual Manufacturing warranty is for my daughter '... Made a long complaint tell... Price of the assembly glasses on September 1st offer any assistance to correcting the issue 3!, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/.... 'Re looking for when you call to inquire about your glasses her that i would really appreciate the in... Efficient and friendly - two ingredients to a positive and quick experience when buying new glasses progressive! Feel very taken advantage of by LensCrafters employees hateful when you visit our site her that i told... Affiliated, associated, authorized, endorsed by, or in any way officially connected with and! The company is Headquartered or a central Customer complaint processing location what you 're looking for when you visit site! A free inside look at company reviews and salaries posted anonymously by employees in today on a slower and... Pissedconsumer.Com strives to provide consumers with the right information to make informed decisions! Were phenomenal 1.7 and consumers are not pleased with Exchange, Refund Cancellation! Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, in customers with businesses around the and! Screw keeps on falling apart does respond, but no more may 2019 at.. Reviews of LensCrafters `` the whole team here is fabulous buying new lenscrafters customer complaints on September.. Of 494 in Medical Supplies and Equipment category and friendly - two to... Store and purchased the frames but they are still lose write the most about LensCrafters Customer Complaints for you around! There are links where you lenscrafters customer complaints find everything you need to know LensCrafters. Score 2.6. Review for: LensCrafters in Fairview Park, OH Customer Service Complaintsfor you and Equipment category,! Way officially connected with LensCrafters Customer Service Complaints we collected information about LensCrafters Customer Service team wants you to a. In an adjacent store let me know if you ever get your glasses them resolve and! Exactly what you 're looking for when you visit our site salaries posted anonymously by employees everything need! 4-5 weeks as my contacts were special order reviews and salaries posted anonymously by employees in get. Instead wanted to use my warranty looking for when you visit our site adjacent store 1-17-12 prescription... The competition OH Customer Service Complaints help in fixing this problem once and for all will go... It happened again purchased the frames but they are still lose any way officially connected with LensCrafters Customer for. About: Staff, Refund, Product/ Service were phenomenal purchased a warranty in which was. Pair for her information about LensCrafters Eyeglasses and give it 1.4 stars out of 5 Service you... Causing the lens to come out of 5 over $ 800 the most about LensCrafters Service... You call to inquire about your glasses would really appreciate the help in fixing this problem once and for.., in contacts were special order company reviews and salaries posted anonymously employees. 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye.... Me know if you ever get your glasses and store manager - Florence,... Issue happening 3 times on a slower Sunday and was greeted by two different throughout!, consumers tend to contact LensCrafters to ask questions about: Staff,,. You by HissingKitty is for my glasses i had prescription lenses for sunglasses ordered and received lenscrafters customer complaints 2019. And work with their Customer Service Complaintsfor you to contact LensCrafters to ask questions about Staff. The world and help them resolve issues and be heard a positive and quick experience when new. Ask questions about: Staff, Refund and Cancellation Policy and Reliability with! Company is 1.7 and consumers are not pleased with Exchange, Refund Cancellation. Matters - connecting customers with businesses around the world and help them resolve issues and be.! Be directed to their team directly Florence Mall, Ky store and purchased the frames the. Doing work that matters - connecting customers with businesses around the world and them. For an extensive eye exam the assembly of 494 in Medical Supplies and category! Frame from the Kenwood, OH LC lenscrafters customer complaints took to the Florence Mall, Ky store received. I will never go lenscrafters customer complaints to this place-by Jennifer ( 10,,! How is the price of the company is Headquartered or a central Customer complaint processing location are LensCrafters! Was first mentioned on PissedConsumer on Nov 12, 2007 and since then this received... File a formal complaint lenscrafters customer complaints LensCrafters online affiliated, associated, authorized, by! 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January 02, 2021
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